FIND AN ARTICLE
The website has been designed to facilitate the location of the products by accessing the different sections and categories through the navigation menu on the left of the screen. You can also use the search engine, which will display the search results according to the data entered.
Once you have found the article, you can expand the information by clicking on its name or image. This will take you to the product file, which has detailed characteristics, promotions applied, other related products, accessories…
ORIGIN OF THE ARTICLES
The African Touch team travels the length and breadth of the African continent in search of the finest art, fashion and decoration accessories. All items are therefore sourced from Africa. Most of them are purchased from local craftsmen and traders.
NEW AND USED ITEMS
Most of the items on offer are new. There may be some historical or unique items that have been part of local traditions. This fact is explicitly stated. Small imperfections may also appear as a result of their condition as handcrafted items.
VARIABLE ITEMS
Most of the products are handmade, so there may be slight differences in the finish or variations in the weaves and decorations of these with respect to those shown in the photograph.
PRIVACY AND SECURITY OF PERSONAL DATA
Once you enter your personal data in the registration process, these will be incorporated into the database and will be used only to process orders or send periodic information to which you have subscribed.
We take all reasonable steps to provide the highest level of security and confidentiality of our customers’ data.
NEWSLETTER AND PERIODIC INFORMATION
You can subscribe to The African Touch newsletter to receive information about news, promotions and contents of interest. The newsletter is sent on a weekly basis, although other complementary announcements may also be sent from time to time.
You can unsubscribe at any time.
OBTAINING AN INVOICE
A simplified invoice is issued whenever a purchase is made. The data that appear on the invoice are those provided by the customer when registering. However, we offer the option of issuing an invoice with different data, for which it will be necessary to contact a sales representative through the usual means.
TAXES
The public prices of the products on sale at The African Touch include Value Added Tax (VAT).
Professional prices of products are shown without VAT or other taxes.
Purchases made by companies and entities from EU countries are exempt from VAT.
Purchases made by individuals or companies and entities from non-EU countries will be exempt from VAT, although the corresponding duties or taxes will be paid at destination by the recipient of the goods.
Due to their tax regime, for this shipping system, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. The recipient will be responsible for all customs charges at destination as well as import taxes or duties that are generated in order to receive the goods, whether or not the goods are delivered to him/her.
DELIVERY TIMES
The order is processed within hours of purchase. The logistic operator will deliver it orientatively in these periods:
- Spain and Portugal, 2 to 4 working days.
- France, Belgium, Luxembourg, Netherlands, Italy, United Kingdom, Germany, Denmark, 3 to 5 working days.
- Austria, Hungary, Czech Republic, Slovakia, Poland, Slovenia, Estonia, Latvia, Lithuania, Sweden, Finland, Bulgaria, Romania, 4 to 6 working days.
- Greece, Cyprus, Ireland, Malta, Croatia, 5 to 7 working days.
- Non-EU countries, 6 to 10 working days.
Delays in customs clearance may occur if local authorities decide to carry out inspections of the items contained in a shipment.
SPECIAL PRODUCTS
Orders over 5 kg. as well as large or bulky items are subject to additional shipping charges and delivery time may vary.
RETURNS
You have a period of fourteen (14) working days from the date of receipt to return all or part of the order, without the need to give any explanation. The product must however be in perfect condition, in its original packaging and with any manuals, accessories or promotional gifts included.
To arrange a return, please send an e-mail to discover@theafricantouch.com and we will give you the necessary instructions.
REFUND OF THE RETURN
Once the merchandise has been received at The African Touch warehouses, and after checking its condition, we will proceed to refund the amount in accordance with the method of payment made by the customer.
The country of delivery must always coincide with the country of purchase.
